Axioma Travel Reviews and Complaints

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Axioma Travel Comments

kikiski says: (4 years ago)
We purchased tickets last year in November for travel to Bosnia in July 2014 for 15 people. Unfortunately there was a horrible disaster in Bosnia that prevented most of the family from traveling to Bosnia. I had purchased non-refundable tickets but when I contacted Axioma after several attempts at finding out a solution to transfer the tickets to July 2015 I was FINALLY told that we could transfer the tickets but would not be able to purchase the new tickets at that time because it was to early. So we waited until the date that we could purchase the tickets and again started contacting Axioma. FINALLY we were able to get through to them and at that time we were told that there was NO CREDIT for US....and that we would have to pay for new tickets and pay a fee. We were told by Turkish airlines that we should have had credit. Not only did they KEEP 600 per person but they also kept a 130 dollar fee. We were told by Turkish airlines that we should be able to at least get the taxes that we paid refunded to us, but when we told Axioma this they wanted to charge us another 25 dollar fee per person to get the 110 per person they charged for taxes. We want to know WHERE OUR MONEY IS? We have been told by Turkish Airlines to NEVER USE Axioma Again and we won't but I want everyone else to know do NOT USE this company they are LIARS and CHEATS. We will be pursuing this in Court so I will update everyone then.

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